ITIL Incident Management SOP Generator

ITIL Incident Management SOP Generator

Model: GPT-4
Difficulty: Advanced
Upvotes: 0
incident managementITITILoperationsprocess

— Prompt —

Write a step-by-step ITIL-compliant incident management SOP for [organization/service]. Include: incident categorization, escalation matrix, communication workflow, resolution targets, and closure checklist.

Why It Works

Guides teams to consistent, audit-ready response—minimizing downtime and confusion.

Example Output

Incident: Network outage. Escalate: Level 2 if >30min. Notify: All affected via Teams. Close: RCA attached.