# SKILL: Knowledge Base Article Builder

## Purpose
Turn repeated support issues into clear knowledge base articles with prerequisites, steps, troubleshooting, and escalation notes.

## When to Use
Use this when the user needs to: Turn repeated support issues into clear knowledge base articles with prerequisites, steps, troubleshooting, and escalation notes. It is designed for repeatable agent or automation work, not one-off fluffy prompting.

## Inputs Required
- Support issue
- Resolution steps
- Audience skill level
- Screenshots available
- Product version

## Workflow
1. Identify user goal and prerequisites
2. Write steps in simple language
3. Add troubleshooting for common failure modes
4. Add what not to do
5. Create internal review checklist before publishing

## Output Format
Knowledge base article draft plus support-agent internal notes.

## Quality Rules
- Ground every claim in supplied inputs or clearly mark it as an assumption.
- Prefer specific fields, examples, and decision points over generic advice.
- Include a test command and pass criteria so the skill can be evaluated.
- Keep the output usable by a human first and automation-ready second.

## Guardrails
- Do not send emails, publish posts, contact leads, change calendars, spend money, delete data, or alter production systems without explicit human approval.
- Do not invent facts, private details, legal claims, prices, or external data.
- For web or profile research, use current sources and separate evidence from inference.
- For connected tools, use the minimum permission needed and log the action taken.

## Test Command
Run this skill on a simple example for Knowledge Base Article Builder and return the expected output structure plus any missing inputs.