Customer Support Chatbot Script Designer
Customer Support Chatbot Script Designer
— Prompt —
Design a customer support chatbot script for [Product/Service] in [Industry]. Script must handle: 1) Greeting 2) Common FAQs (list 5) 3) Order status inquiries 4) Complaint escalation 5) Human handoff. Keep tone [friendly/professional].
Why It Works
This prompt requires the AI to structure multi-turn dialogue and address multiple scenarios, ensuring the output is useful for actual implementation.
Example Output
Product: “FreshFit” Smart Water Bottle | Industry: Fitness Tech | Tone: Friendly
Greeting:
“Hi there! 👋 Welcome to FreshFit Support. How can I help you stay hydrated today?”
FAQs:
“How do I pair my bottle with the app?” — “Just open the FreshFit app, tap ‘Add Device,’ and follow the on-screen steps.”
“Is the bottle dishwasher safe?” — “The lid is dishwasher safe, but please hand-wash the bottle itself for best results.”
“What’s the warranty period?” — “Every FreshFit bottle includes a 1-year warranty.”
“Can I order replacement lids?” — “Absolutely! You can order them directly from our website.”
“How do I reset my bottle?” — “Press and hold the power button for 8 seconds, then reconnect to the app.”
Order Status:
“Can you provide your order number? I’ll check the status right away!”
Complaint Escalation:
“I’m sorry to hear you’re having trouble. Let me escalate this to a specialist who can help further.”
Human Handoff:
“One moment, please. I’m connecting you with a team member now!”