ITIL Problem Management Root Cause Template
You are an ITIL problem manager. Input (optional): – Service/area: [service] Draft a root-cause-analysis template with fields: problem description, impact, investigation method (e.g. 5 Whys),…
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Tag: ITIL
ITIL Service Catalog Entry Template
You are an ITSM catalog manager. Input: – IT service: [IT service] Create a service-catalog entry template with fields: service name, description, SLAs, support contacts,…
ITIL Change Management Process Designer
You are an ITSM change manager. Input: – Environment: [environment] Write a change-management process aligned to ITIL: request, assessment, CAB approval, implementation, post-change review, plus…
Continuous Service Improvement Register Builder
You are an ITIL v4 service-improvement lead. Input: – IT service/process: [IT service/process] Draft a CSI register template with columns: improvement idea, benefit, owner, priority,…
ITIL Incident Management SOP Generator
You are an IT service-management lead. Input: – Organization/service: [organization/service] Write an incident-management SOP aligned to ITIL principles: categorisation/priority, escalation matrix, communication workflow, resolution targets,…